Return & Exchange Policy

Return and Exchange Policy

At DW Walkers, we want you to be completely satisfied with your purchase. If you are not entirely happy with your wallet, we offer a straightforward return and exchange policy. Please read the following guidelines carefully:

Returns:

  • Eligibility: You can return your wallet within 30 days from the date of purchase, provided the item is unused, in its original condition, and in its original packaging.

  • Condition of Items: Returned items must be unworn, undamaged, and free from any marks, scratches, or stains. The wallet should also include all original tags, labels, and packaging.

  • Return Process: To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and reason for return. You will receive instructions on how to return the product.

  • Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is processed smoothly.

Exchanges:

  • Eligibility: Exchanges can be made for a different size, color, or design of the same wallet, based on availability. Exchanges are allowed within 30 days of purchase under the same conditions as returns (unused, undamaged, original packaging).

  • Exchange Process: If you wish to exchange an item, please reach out to us at [Customer Service Email] with your order details. If the new item is of greater value, you may be required to pay the difference.

  • Shipping Costs: The customer is responsible for shipping costs associated with exchanges, unless the item was defective or we made an error with your order.

Defective or Damaged Items:

If you receive a wallet that is defective, damaged, or the wrong item, please contact us immediately at [Customer Service Email]. We will provide a full refund or send you a replacement at no additional charge, including free return shipping.

Refunds:

  • Refunds will be issued to the original payment method once we have received and inspected the returned item.

  • Please note that processing time for refunds may take up to 10 business days after we receive the return.

Non-Returnable Items:

  • Customized or personalized wallets are not eligible for returns or exchanges unless defective.

If you have any questions or need further assistance, our customer service team is here to help. Please reach out to us at [Customer Service Email] or call us at [Customer Service Phone Number].

Thank you for shopping with [Your Website Name]!